We run support Weekdays 9am-5pm GMT+7. You can expect a response within 12 – 24 hours Monday to Friday. We’ll respond to questions outside of these times & weekends occasionally, but please don’t expect a response outside our stated hours.
What's included in item support
- Answering questions about how to use the item
- Answering technical questions about the item
- Help with defects in the item or included third party assets
- Item updates to ensure ongoing compatibility and to resolve security vulnerabilities
What's NOT included in item support
- Item customization
- Installation of the item
- Support issues about your web hosting, server environment, or software
Thanks for your purchase!