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Frequently Asked Questions

How to submit a ticket Hello, Please do follow step by step and not need add purchased code. 1, In this page : https://oceanthemes.ticksy.com/submit/ and chooise category: 2, Sign In by your Envato account ...

How to order post type and order category 1,  Post Types Order Post Order and custom Post Type Objects (posts, any custom post types) using a Drag and Drop Sortable JavaScript AJAX interface.  ==> Use this plugin : https://wordpress.org/p ...

I can't install theme - Stylesheet is missing If you have download the full package you need to first extract the file you've downloaded from ThemeForest, the theme is inside of it along with documentation, license, and other files. You need to upload only theme folder t ...

Plugins Licenses You can ignore all the warning about "update" or "authorize this site".We will update the theme with the newest plugins version every time we update the theme.The plugins are only included in the theme, we can't share our lic ...

What To Do If Demo Content Import Fails If the import stalls and fails to respond after a few minutes, or it fails with a simple error message like “Import failed,” You are suffering from PHP configuration limits that are set too low to complete the process. Yo ...

How to update theme In order to update the theme you have two choices: Re-upload the new theme : There are a few ways to install themes. 1. Easy Way-go to your WP-Admin control panel of your blog.-On the main dashboard, click "change th ...

How to Update Plugin In order to update the plugins included in the theme you need to : Install the latest version of the theme.Go to Plugins > deactivate and delete the premium pluginsGo to Appearance >&nbs ...

How to Upload WordPress Theme A common issue that can occur when installing a WordPress themes is “The package could not be installed. The theme is missing the style.css stylesheet.” error message being displayed when uploading or activating ...

Support Policy support policy Thank you for purchasing one of our premium themes. We only offer support only to our Theme Buyers with a Valid Purchase Code. We only offer support for our themes, features and functionality unique to our t ...